Tag Archives: Keynote

8 Website Monitoring Services – Pricing Analysis

Yesterday I shared the 10 factors for choosing a Website monitoring service and purposefully left the pricing discussion short. It’s a larger discussion and analysis and we will do that justice here.

The marketplace for Website monitoring services has changed over the last few years. Synthetic (aka fake user) monitoring is still a very important capability for ensuring web site and application availability and functionality, but it has become one of an ensemble of tools required to understand and manage web performance and user experience well. New and improved technologies and a maturing market has led to a commoditization of these website monitoring services.

An honest assessment of your monitoring needs is still at the top of my list, and I think you should think carefully about need to have vs. nice to have. Once you know what you need you can begin assessing which service is right for your needs, skills, and budget.

Website monitoring services are typically sold in 3 ways.

  • single plans such as one 5-min Web transaction monitor
  • packages such as ten 5-min basic site monitors and one Web transaction monitor
  • usage pricing such as I need to monitor my home page every 5 mins (12 times an hour x 24 x 30.4 days/month)

My methodology for comparing pricing was to convert all of the services I researched to a common cost format. I did that by converting each vendors entry level offering into the cost per test (or test step for multi-step Web application transaction monitors). Here is a quick example. One 5-minute basic test would be (1 step x 12 intervals/hr x 24 hrs x 30.4 days) = 8775.2 tests per month. If that has a price of $10 a month then the cost per test would be $5.00 / 8775.2 or $0.00114 per test.

This table represents summarizes my research across 8 different providers of Website monitoring services.

Company source real-browser basic monitor Price Rating RUM APM
Nuestar online 0.02750 0.00688 $$$$ Extra cost Not avail.
Compuware / Gomez hearsay 0.01000 0.00200 $$$ Extra cost Extra cost
Keynote hearsay 0.01000 0.00100 $$$ Extra cost Not avail.
AlertBot online 0.00456 0.00017 $$ Not avail. Not avail.
Dotcom-monitor online 0.00487 0.00080 $$ Extra cost Not avail.
Site24x7 online 0.00046 0.00008 $ Not avail. Extra cost.
Pingdom online 0.000343 0.000034 $ (1 Free) Included Not avail.
Uptimerobot Online Not avail. Free Free Not avail. Not avail.

This list is sorted by cost with the highest cost providers at the top.  Keynote and Gomez pricing is accumulated from information shared with me over the years. Also, Keynote will typically discount 20% if you just ask.

Frankly, unless you have advanced feature needs, I can’t see why you wouldn’t start with the free services from Pingdom and Uptimerobot.

Hope this data helps you make informed business decisions for your website monitoring needs.

Ken

Column definitions:

Company – the name of the monitoring service
source – the source of the information gathered
real-browser – the cost per test or test step of monitoring using a real web browser sensor
basic monitor – the cost per test of monitoring using a basic protocol synthetic monitor
price rating – a positioning of the services relative price vs. others
RUM – whether the service can provide real-user monitoring in addition to synthetic
APM – whether the service offers deeper APM monitoring for Java, .Net, PHP

Keynote Acquires Meucci Solutions NV

Keynote becomes global market leader in combatting mobile fraud and measuring Quality of Service for telecommunications and wireless network operators

January 27, 2014 SAN MATEO, Calif. – Keynote has acquired Meucci Solutions NV, the global leader in mobile fraud detection and end-to-end Quality of Service (QoS) monitoring. Meucci will become a wholly-owned subsidiary of Keynote reporting into Keynote SIGOS. It will continue to provide uninterrupted support to customers from Gent, Belgium.

“Joining forces with Keynote is a logical next step for Meucci Solutions, providing us with the size and strength to continue to innovate in the areas of mobile fraud detection and measuring Quality of Service”

“The acquisition brings together two market leaders – Meucci in mobile fraud detection and end-to-end Quality of Service monitoring and Keynote SIGOS in automated end-to-end active testing of telco networks, providers and services – to establish Keynote as the world’s leading provider of fraud detection and end-to-end testing and monitoring solutions for mobile communication companies,” said Jennifer Tejada, President and Chief Executive Officer of Keynote.

SIM box fraud, or the interception of international calls and theft of interconnection fees, is a growing problem for the telecommunications and wireless industry within emerging markets, costing network operators and governments globally an estimated $2.9 billion every year. SIM boxes also cause service quality deterioration, damage company brands and increase the risk of customer churn.

Meucci is the clear market leader for mobile fraud solutions, offering the most advanced SIM box detection technology and experiences, the broadest coverage of routes, fast integrated reporting and best-in-class customer service. With a highly complementary product portfolio, large customer base and a robust platform capable of hosting other services such as roaming QoS and revenue assurance, Meucci provides Keynote with a highly scalable platform for future growth.

Meucci brings to Keynote a world-class service delivery team consisting of 47 people, worldwide coverage of carrier routes and VoIP subscriptions and an extensive calling card platform. With more than 100 customers across 80 countries, Meucci has extensive experience testing interconnect and roaming quality of customer networks, as well as detecting bypass fraud and implementing roaming agreements.

“Through the combination of Meucci’s solutions with the Keynote SIGOS product portfolio and a highly sophisticated, scaled technology platform, we will be able to provide our customers with additional high value services and solutions that enable significant and quick returns on their investment by reducing the financial impact of fraud,” said Jennifer Tejada.

“Joining forces with Keynote is a logical next step for Meucci Solutions, providing us with the size and strength to continue to innovate in the areas of mobile fraud detection and measuring Quality of Service,” said Peter Brotherton, Chief Executive Officer of Meucci Solutions. “The acquisition by Keynote is great validation of the company we have built over the past 10 years, from the quality of our solutions to the extensiveness of our network platform and expertise of our people.”

The acquisition of Meucci Solutions is the first by Keynote since becoming privately owned five months ago by Thoma Bravo, LLC, a leading private equity investment firm.