Tag Archives: Site24x7

8 Website Monitoring Services – Pricing Analysis

Yesterday I shared the 10 factors for choosing a Website monitoring service and purposefully left the pricing discussion short. It’s a larger discussion and analysis and we will do that justice here.

The marketplace for Website monitoring services has changed over the last few years. Synthetic (aka fake user) monitoring is still a very important capability for ensuring web site and application availability and functionality, but it has become one of an ensemble of tools required to understand and manage web performance and user experience well. New and improved technologies and a maturing market has led to a commoditization of these website monitoring services.

An honest assessment of your monitoring needs is still at the top of my list, and I think you should think carefully about need to have vs. nice to have. Once you know what you need you can begin assessing which service is right for your needs, skills, and budget.

Website monitoring services are typically sold in 3 ways.

  • single plans such as one 5-min Web transaction monitor
  • packages such as ten 5-min basic site monitors and one Web transaction monitor
  • usage pricing such as I need to monitor my home page every 5 mins (12 times an hour x 24 x 30.4 days/month)

My methodology for comparing pricing was to convert all of the services I researched to a common cost format. I did that by converting each vendors entry level offering into the cost per test (or test step for multi-step Web application transaction monitors). Here is a quick example. One 5-minute basic test would be (1 step x 12 intervals/hr x 24 hrs x 30.4 days) = 8775.2 tests per month. If that has a price of $10 a month then the cost per test would be $5.00 / 8775.2 or $0.00114 per test.

This table represents summarizes my research across 8 different providers of Website monitoring services.

Company source real-browser basic monitor Price Rating RUM APM
Nuestar online 0.02750 0.00688 $$$$ Extra cost Not avail.
Compuware / Gomez hearsay 0.01000 0.00200 $$$ Extra cost Extra cost
Keynote hearsay 0.01000 0.00100 $$$ Extra cost Not avail.
AlertBot online 0.00456 0.00017 $$ Not avail. Not avail.
Dotcom-monitor online 0.00487 0.00080 $$ Extra cost Not avail.
Site24x7 online 0.00046 0.00008 $ Not avail. Extra cost.
Pingdom online 0.000343 0.000034 $ (1 Free) Included Not avail.
Uptimerobot Online Not avail. Free Free Not avail. Not avail.

This list is sorted by cost with the highest cost providers at the top.  Keynote and Gomez pricing is accumulated from information shared with me over the years. Also, Keynote will typically discount 20% if you just ask.

Frankly, unless you have advanced feature needs, I can’t see why you wouldn’t start with the free services from Pingdom and Uptimerobot.

Hope this data helps you make informed business decisions for your website monitoring needs.


Column definitions:

Company – the name of the monitoring service
source – the source of the information gathered
real-browser – the cost per test or test step of monitoring using a real web browser sensor
basic monitor – the cost per test of monitoring using a basic protocol synthetic monitor
price rating – a positioning of the services relative price vs. others
RUM – whether the service can provide real-user monitoring in addition to synthetic
APM – whether the service offers deeper APM monitoring for Java, .Net, PHP

Site24x7 Launches First Free Cloud Service to Ensure Your On-Premise Monitoring Products Are Working Effectively

Software Agents Report on Monitoring Software Health, CPU Use, Memory Use and More

  • Monitor existing on-premise monitoring products from the cloud – for free
  • Start/stop monitoring processes from your mobile device
  • Receive alerts if an on-premise monitoring solution goes down
  • Learn more about this free Site24x7 service at http://ow.ly/sDrvg

Site24x7, the cloud infrastructure monitoring service from ManageEngine, today announced the launch of the first free, cloud-based service to monitor traditional on-premise network, system and application monitoring products. Available immediately, this new service enables IT groups to monitor the monitors themselves to make sure the software that companies rely on is working effectively – which is critical for the continuity of operations.

Think about it: On-premise monitoring software that fails is not in a position to report on its own failure. By monitoring the health of on-premises services from the cloud, Site24x7 can ensure that the enterprise does not lose the software eyes and ears it depends on for data center uptime, infrastructure reliability and performance.

“Many traditional IT management solutions can monitor your local – and cloud-based assets,” said Gibu Mathew, director of product management, Site24x7. “They’re critical to uptime, and we rely on them all the time. But how can we monitor the uptime and integrity of the monitoring products themselves? That’s the job we’ve built our new Site24x7 monitoring service to perform.”

Moving Beyond Homegrown Scripts

Many organizations try to monitor their monitoring software using homegrown scripts. At regular intervals, these scripts check to see that the management software is running. If it is not, they may try to alert an administrator. But such scripts typically provide very limited functionality and can be difficult to maintain, particularly in a complex environment with multiple management tools. Can the scripts reach an administrator who is traveling? Can they reach an alternative administrator if the primary administrator is on vacation? The engineers at Site24x7 wanted to find a more flexible and elegant way to overcome this vulnerability.

“Our software agents reside on the servers running a customer’s IT management solution,” said Mathew. “The agent monitors, in real time, the uptime of the monitoring system – using port checks, system uptime checks, process uptime checks and more. If a failure is detected in the monitoring software, the software agent reports up to Site24x7 in the cloud, which can immediately alert any individuals that the server owner specifies – via SMS, email, mobile push notifications for iPhone/Android and even voice calls! Operating in a SaaS capacity helps here, for once an administrator receives an alert, he can interact with Site24x7 in the cloud and take corrective actions via his mobile phone.”

A Self-Configuring Solution Covering Multiple On-Premise Products

The free Site24x7 monitoring service works with many of the most popular on-premise monitoring products:

  • ManageEngine
  • HP
  • Kaseya
  • Nagios
  • SolarWinds
  • Ipswitch

Clients taking advantage of this service must download and install a lightweight monitoring agent on the servers running their on-premise monitoring software. This agent automatically detects the monitoring product in use and begins monitoring its health. It passes status information to Site24x7 in the cloud using secure, firewall-friendly communications protocols. IT managers can view system status, percentage of CPU and memory use, thread and handle counts and more – for all their monitored servers – through a single Site24x7 console.

“As a SaaS offering, Site24x7 has long provided anytime/anywhere monitoring,” added Mathew. “It can alert you immediately about any issues with your websites, servers or applications. With this free service expansion, we can help ensure the effectiveness of your traditional monitoring tools and help safeguard your existing investments. If your traditional monitoring tools ever go down, Site24x7 will make sure you know about it.”

Pricing and Availability

This service is free of charge.